In order to receive a full refund of your purchase price (less shipping & handling charges), please make sure to follow the directions below:
1) First of all, you must have purchased the item from Jim and Travis directly.
2) You must receive a return authorization number BEFORE RETURNING your product. This is extremely important!
3) You must return the products to the address specified in your return authorization. DO NOT SEND YOUR PRODUCT BACK TO OUR OFFICES UNLESS SPECIFICALLY DIRECTED TO DO SO IN THE RETURN AUTHORIZATION YOU RECEIVE!
Also, please do not return your products to the shipping address that your product was originally shipped from - we use many different vendors for fulfillment and they are not responsible for items returned to them directly and doing so may delay, reduce or void your refund.
4) The returned package must include ALL PARTS of the ordered product, including but not limited to, all forms and bonus materials and original packaging if applicable.
To receive a return authorization:
Download the "Product Return Authorization" form below and follow the simple instructions. This is the only way to return a product. Do not email or call the office to return and do not just send the product back. No refund will be issued. Once you fill out the form below and fax it back to the office, a staff member will call you and give you a Product Return Authorization Number. If you do not have this number you will not receive any refund. This is necessary to prevent fraudulent returns of unlicensed material and to ensure that your refund is processed in a timely manner.
Please return all products in like new condition with original packaging if applicable. Once we receive your complete returned package, we will process your refund for the purchase price, less shipping and handling charges. Your refund payment will be in the same manner of your original payment, i.e. if you paid by credit card, your refund will only be credited to the same credit card used for the purchase.
Failure to comply with the above procedures may result in a restocking fee of 10% of the product purchase price.